Privacy Policy
At Buffelsfonten Wapens, we value and respect your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you access and use our website. By using our website, you consent to the terms and practices described in this policy.
Information We Collect
We currently ship our products to addresses within South Africa. If your location is not listed, we regretfully cannot fulfill your order at this time.
Processing Time
Upon receiving your order, we will process it as quickly as possible. Please allow up to [processing time estimate] for order verification, product packaging, and handling before your order is shipped. We appreciate your patience and understanding.
Shipping Methods
We partner with reputable shipping carriers to ensure safe and efficient delivery of your orders. The available shipping methods and carriers may vary depending on your location and the nature of the products being shipped. During the checkout process, you will have the option to select the shipping method that best suits your needs.
Shipping Costs
Shipping costs are calculated based on various factors, including the weight, dimensions, destination, and selected shipping method of your order. The exact shipping cost will be displayed during the checkout process before you finalize your purchase. Any additional fees, such as taxes, customs duties, or import charges, may also apply and are the sole responsibility of the buyer.
Delivery Time
The estimated delivery time frames provided during the checkout process are approximate and should be considered as guidelines. While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances such as weather conditions, customs delays, or other logistical issues may affect the actual delivery time. We appreciate your understanding in such situations.
Tracking Information
Once your order has been shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment through the carrier's website or tracking portal. Please note that it may take some time for the tracking information to be updated after the package has been shipped
Shipment Inspection and Acceptance
Upon receiving your order, carefully inspect the package for any visible signs of damage or tampering. If you notice any issues, please notify the carrier immediately and document the damages before accepting the delivery. In the event of any discrepancies or damages, please also contact our customer support team as soon as possible. Failure to report any issues within a reasonable timeframe may affect our ability to assist you.
Undeliverable Packages
If a package is returned to us due to incorrect or incomplete address information provided by the customer, refusal of delivery, or any other reason beyond our control, we will contact you to arrange for reshipment. Additional shipping fees may apply for reshipment, and we reserve the right to deduct these fees from any refunds issued.
International Shipments
For international shipments, please be aware that customs authorities may inspect and impose import duties, taxes, or other charges on your order. These charges are the sole responsibility of the buyer. Please consult with your local customs office for more information on potential fees or restrictions that may apply to the import of firearms or related products.
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at praatmetons@buffelwapens.co.za or 012 004 1699. We are here to assist you and ensure that your ordering experience is smooth and satisfactory.
Last updated: 02/08/2023
