Refund policy

Refund Policy

Thank you for choosing Buffelwapens.co.za for your hunting and shooting needs. We value your satisfaction and are committed to providing a fair and transparent refund policy. Please read the following refund policy carefully to understand your rights and options in case you need to initiate a refund.

Refund Eligibility: You may be eligible for a refund under the following circumstances:

a) Defective or Damaged Products: If the product you receive is defective or damaged, you are entitled to a full refund or replacement.

b) Non-Receipt of Product: In the event that your order does not reach you within a reasonable time frame or is lost during transit, you may be eligible for a refund.

c) Cancellation of Order: If you decide to cancel your order before it is dispatched, you can request a refund.

d) Legal Requirements: You are entitled to a refund if required by applicable South African consumer protection laws.

Refund Process: To initiate a refund, please follow these steps:

a) Contact Customer Support: Notify our customer support team at praatmetons@buffelwapens.co.za  or call us at 012 004 1699 to raise a refund request. Provide relevant order details and reasons for the refund.

b) Verification: Our team will review your request and may request additional information or evidence, such as images of damaged products.

c) Refund Approval: If your request is approved, we will initiate the refund process.

d) Refund Method: Refunds will be issued using the original payment method used during the purchase. Please allow a reasonable processing time for the refund to reflect in your account.

Refund Exceptions: The following scenarios are not eligible for a refund:

a) Change of Mind: We do not provide refunds for orders where you simply changed your mind or made an incorrect purchase decision.

b) Used or Altered Products: Products that have been used or altered from their original condition are not eligible for a refund.

c) Firearms and Ammunition: As per South African law, we do not offer refunds for firearms or ammunition purchases. Please ensure compliance with all legal requirements before purchasing these items.

Return of Products: In certain cases, we may require you to return the product for inspection before processing a refund. If this is necessary, we will provide you with detailed return instructions.

Shipping Costs: If you are eligible for a refund due to a defective or damaged product, we will also reimburse you for any reasonable shipping costs incurred for returning the product to us.

Policy Updates: This refund policy is subject to change without prior notice. Any modifications to the policy will be updated on this page. Please check the refund policy regularly to stay informed about any revisions that may affect your refund rights.

Last updated: 02/08/2023

We are dedicated to ensuring your satisfaction and adherence to applicable South African laws. If you have any questions or require assistance regarding our refund policy, please do not hesitate to contact our customer support team at praatmetons@buffelwapens.co.za  or call us at 012 004 699.